Fees and Charges, Refund Policy

  1. Definitions:
  2. Course Fees - Fees corresponding to an ITHEA training program
  3. Prepaid Course Fees - Fees paid in advance for an ITHEA training program
  4. Course Start Date - the day the course or unit is scheduled to commence as indicated on this form
  5. Course Maximum Duration - ITHEA nominated course duration as indicated in course information and on ITHEA online enrolment form
  6. Course Expiry Date - Course Maximum Duration added to Course Start Date
  7. Study Period - Unless otherwise specified, is equal to ten weeks or one term
  8. Course Commencement Date - the day the course or unit is scheduled to commence in a study period
  9. Refund Application Date - the date on which the submitted refund application form is received by ITHEA
  10. Provider Default- when ITHEA does not complete the provision of a training program for a specific study period(s)
  11. 1.1  All fees and charges information relating to a course must be clearly accessible and available to the prospective student prior to entering into enrolment with ITHEA.
  12. 1.2  Information about fees must be clearly expressed and in language that clients understand. All fees and charges must be included in this information, including possible fees and charges, such as RPL charges and additional charges imposed if the learners do not successfully complete their programs.
  13. 1.3  A concession rate is available Fee concessions are available for all indigenous students and other students enrolled in an eligible course of study who hold a valid: Commonwealth Health Care Card (and dependent spouse or dependent child of the card holder) Pensioner Concession Card (and dependent spouse or dependent child of the card holder) Veteran’s Gold Card . If you are eligible for a fee concession, you MUST present your valid concession card at the time of enrolment. Concessions will not be applied after your enrolment.
  14. 2.0  Invoicing of Course Fees
  15. 2.1  On enrolment, a student will take up one of the following payment options:
    1. pay the full amount of fees and charges, either by cash or EFTPOS or by credit card.
    2. present a signed authority from an employer/JSA to invoice the employer/JSA for the student’s fees and charges.
    3. avail of the instalment payment plan approved by the Managing Director.
  16. A student who fails to take up one of the above option will not be enrolled.
  17. 2.2  Installment fees information for course fees shall be calculated for each course for each calendar year and clearly indicated to students prior to enrolment and as part of the Written Agreement
  18. 2.3  The course fee corresponding to a billing period is due to be paid on the first day of the billing period which corresponds to commencement date of the training program for that period.
  19.  2.4   In the event that a student abandons their course, all outstanding fees due remain payable to the Institute.
  20. 2.5  The college reserves the right to take any action it deems necessary if payments are not paid in accordance with the Enrolment Agreement.
  21. 3.0  Collecting and Protecting Prepaid fees
  22. 3.1  Prepaid student course fees are held by ITHEA in a designated student account. These fees are secured and are not to be used for any other business purpose prior to the commencement of the study period which the fees correspond to.
  23. 3.2  The balance of the designated student account shall not be less than the sum of all prepaid course fees for future study periods.
  24. 4.0  Course Transfer
  25. 4.1  A Student wishing to transfer to another course from one in which he/she is currently enrolled may do so subject to the following conditions:
    1. Instalment payments are up to date and there are no other overdue monies owing to ITHEA
    2. Student agrees to pay any difference between your original Course Fee and the new Course Fee
  26. 4.2  Any remaining credit on your behalf may be used towards further ITHEA Courses, but will not be refunded. This credit may only be utilised prior to the expiration of your Course
  27. 4.3  The request to transfer Courses must be lodged in writing
  28. 4.4  Only one (1) transfer is permitted per Course enrolment.
  29.  5.0  Other Fees and Charges
  30. 5.1  Enrolment Fee: as indicated on ITHEA website course information page for this course
  31. 5.2  Materials Fees: as indicated on ITHEA website course information page. Material fees will not be refunded after the cooling off period.
  32. 5.3  RPL Fee: Please refer to the individual course information on the ITHEA website.
  33. 5.4  Qualification or Statement of Attainment Reissue Fee: $50

Refunds

  1.                  1.0            Refund application must be made in writing on a form provided by ITHEA.
  2. 1.1            A written explanation as to how the refund was calculated and a copy of the refund agreement that was signed by the student must accompany student refunds.
  3.                  1.2            The Managing Director must approve student refunds.
  4. 1.3            Details of refunds provided must be maintained in individual student files.
  5. 1.4             If not eligible, inform the student of the reason, and how to proceed to appeal the decision.
  6. 1.5             ITHEA will refund prepaid course fees according to the criteria outlined below
  7. 1.6             It is not ITHEA policy to refund any part of course fees for a course or unit of study on or after the course commencement date for the corresponding study period. The only exception to this is in the case of provider default, where ITHEA does not complete the provision of a training program for a specific study period. In this case, the course fees corresponding to the discontinued training program for that particular study period or periods are refunded in full.
  8. 1.7             ITHEA will refund monies corresponding to successful applications no later than 4 weeks after the Refund Application Date into the account nominated on the refund application form.
 
Refund Table:
When the refund application date is more than 30 calendar days or more prior to the course commencement date
 
Full refund of Prepaid Course Fees less 10% for administrative expenses
When the refund application date occurs within 30  calendar days prior to the course commencement date 30% of tuition fees will be deducted from the full fee applicable for the course
When the refund application date occurs on or after course commencement date No refund
Provider default during study period
 
 
ITHEA will refund the tuition fees for the portion of the course not delivered or assessed when it fails to meet its obligations
Provider default to provide the course for which the original offer was made Full refund
Breach of written agreement: When during a study period a student's enrolment is cancelled due to a breach of his/her written agreement with ITHEA No refund  
 
ITHEA

Institute of Tertiary and Higher Education Australia

Campus Address:

Levels 9-11, 168 Lonsdale Street
Melbourne, VIC 3000
+61 3 9650 3900
Fax: +61 3 9650 3199
info@ithea.edu.au

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